Reference

susterslot Terms & Conditions for Your Account

Our Terms & Conditions explain how your susterslot account, wallet activity and lobby access work together, including verification before account access and payment checks for DANA, OVO, GoPay…

Account rulesWallet termsPolicy accessSupport route
susterslot susterslot Terms & Conditions for Your Account
POLICY HELP DESK

Get Help With Terms & Conditions

A clear support path helps when a policy clause affects your account or wallet status.

Account access Ask about phone verification, account details or a restriction by using the support channel…
Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt…
Policy requests If you need a clause clarified or want to request a change to your…
ACCOUNT SAFEGUARDS

How We Apply These Account Rules

We apply this policy through practical account controls rather than vague promises. Phone verification helps connect access to the correct account, while payment records let us match a…

Data handling

We use the account details you submit to provide access, check transactions and answer support requests.

Cookies

Cookies and similar browser storage may help retain session settings or protect account access.

Account security

Keep your login details private and use the registered phone path for verification.

Record retention

We retain account, payment and support records for the period needed to operate the account, resolve disputes and meet applicable…

Correction requests

You can ask us to correct inaccurate account details by contacting support from the registered account route.

Policy contact

For Terms & Conditions questions, identify the clause, account email or phone number, and transaction reference where relevant.

Terms & Conditions Questions Answered

The questions below address the account and policy points Indonesian customers most often need to settle before opening an account or using a wallet route. If your situation is not covered, send the relevant clause and account reference through our support channel.

You can open the Terms & Conditions page from the policy area before using your account. Check the posted date as well, because the current wording applies from the date shown there.

Yes. The Terms & Conditions cover wallet activity through DANA and QRIS, including matching account details, receipt checks and any status question sent to support.

OVO and GoPay are named payment routes, subject to the account and transaction rules in the Terms & Conditions. Follow the displayed instructions and keep your payment reference.

Phone verification connects account access with the registered account details and helps us handle sensitive requests. We may require it before discussing records or changing wallet-linked details.

We may update the Terms & Conditions when operational or legal changes require it. We identify the revised wording and its posted date, so you can check what applies before continuing.

Yes, access depends on local law. The account and selected rooms are available only where local law permits, and additional eligibility checks may apply to your account.

Use the support route inside your registered account and state which detail is incorrect. Include the relevant transaction reference if needed; phone verification may be required before a change.